Missing or Faulty Component Request

Customer service is our top priority here at Light My Bricks and in the unfortunate event that you find yourself with a missing or faulty component, we kindly ask that you complete the below form so that our Customer Service Team have all the information they require to get your missing or faulty component replaced as soon as possible.

If you haven't already done so, please have read our online troubleshooting guide which addresses the majority of issues relating to suspected faulty components. Alternatively, our walk-through video below can assist you through the troubleshooting process:

Name *

Email *

WEBSITE OR STORE YOU PURCHASED KIT FROM: * ORDER/RECEIPT NUMBER: * YOUR ADDRESS: * CONTACT PHONE NUMBER: * MISSING OR FAULTY PART TO REPLACE:
I HAVE READ THE ONLINE TROUBLESHOOTING GUIDE AS WELL AS WATCHED THE TROUBLESHOOTING VIDEO IN PARTICULAR, THE SECTION ON EXPANSION BOARD PORTS: * Yes, however this did not resolve my faulty component No, my request relates to a missing component
INCLUDE ANY FURTHER DETAILS: E.G. FURTHER DETAILS OF THE FAULT, QTY OF COMPONENTS TO REPLACE, ETC. *